Refund policy

We want you in a pair you genuinely love. If these aren't the ones, that's completely okay — here's exactly how we'll look after you.

30-day change of mind

Changed your mind? Don't suit your face? Not the fit you hoped for? Send them back within 30 days of delivery for a full refund or an exchange.

Returns within Australia are free. We email you a prepaid Australia Post label — print it, drop it anywhere, pay nothing.
Returns from overseas are free too. Email us and we'll tell you exactly what to do — you won't pay anything to send them back.
Exchanges within Australia are free both ways. If you're overseas, email us and we'll find you the quickest way into the right pair — often without posting anything at all.
Refunds go back to your original payment method.
Sale items are included. Same 30 days, same terms.

To qualify for a change-of-mind return, your sunglasses need to come back:

unworn and unscratched, with no signs of outdoor wear
with the ARNÍ case and cleaning cloth included
in their original packaging

Trying them on indoors is expected and completely fine. Wearing them to the beach for a week is not — at that point they've been used, and we can't resell them.

If something is wrong with your sunglasses

This is separate from change of mind, and the rules are different — in your favour.

If your ARNÍ sunglasses are faulty, damaged on arrival, not what you ordered, or not as described, you are entitled to a remedy under the Australian Consumer Law. That applies regardless of the 30-day window above, regardless of whether the item was on sale, and regardless of anything else on this page.

We pay return postage. Always. You are never out of pocket to send back a faulty pair.
We refund your original shipping cost too.
If the problem is major — a broken hinge, a cracked or delaminating lens, the wrong product entirely — you choose: a full refund or a replacement pair.
If the problem is minor, we'll repair it, replace it, or refund it, and we'll tell you which and why before we do anything.

Email us at hello@byarni.com with a photo and your order number. You do not need to argue with us about this.

Nothing in this policy limits or replaces your rights under the Australian Consumer Law.

12-month warranty

Every pair of ARNÍ sunglasses is covered for 12 months from delivery against manufacturing defects — hinges, frame joins, lens coating failure, lens delamination.

If a defect appears in that time, we'll repair or replace the pair at no cost to you, including postage both ways.

What the warranty does not cover:

scratches, marks, or wear from normal use
damage from being sat on, dropped, or stood on
damage from heat, chemicals, sunscreen, or leaving them in a hot car
loss or theft

Scratched lenses from everyday wear are not a manufacturing defect, and we'll be straight with you about that rather than quietly declining the claim.

How to start a return

Email hello@byarni.com with your order number and whether you'd like a refund, an exchange, or a repair. A photo helps if something's wrong with them.
We'll reply within 1 business day and tell you exactly what to do next. If you're in Australia, that means a prepaid return label emailed to you — check your junk folder if you don't see it.
Print it, tape it to the satchel, and drop it at any post office, red street posting box or 24/7 parcel locker. There are more than 20,000 places you can lodge it, and you pay nothing.
Once it reaches us, we process your refund or send your exchange within 3 business days.

The return address is printed on the label, so there's nothing for you to look up. Please wait to hear from us before posting anything back, so we can track your parcel and refund you promptly.

Swapping for a different style from overseas? Email us before you post anything. Sending a parcel to Australia and back takes weeks, so we'll usually offer you something better — either keep the first pair and take a discount on the one you actually wanted, or send it back for a full refund. Whichever suits you.

Refunds usually appear on your statement 5–10 business days after we process them, depending on your bank.

If your sunglasses arrived faulty or broken, don't post anything yet. Email us a photo first and we'll sort it out straight away, at no cost to you.

For orders shipped to the United States, we cover all applicable import duties and tariffs — and if you return an item, we don't ask you to repay them.

European Union orders

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days of delivery for any reason and without justification. Our 30-day policy above is longer and more generous, so in practice you are covered either way.

Order cancellations

If your order hasn't shipped yet, email us and we'll cancel it for a full refund. Once it's with the carrier, treat it as a return under the 30-day policy above.