Refund policy

Returns, Refunds & Warranty

We want you in a pair you genuinely love.

If these aren’t the ones, that’s completely okay — here’s exactly how we’ll look after you.

30-day change of mind

Changed your mind? Don’t suit your face? Not the fit you hoped for?

You can return your sunglasses within 30 days of delivery for a refund of the sunglasses purchase price or an exchange.

Change-of-mind returns are accepted from Australia and internationally. Return postage costs are the customer’s responsibility. Original shipping charges are non-refundable for change-of-mind returns.

For an exchange, you’ll also be responsible for the cost of returning your original pair. We’ll cover the postage of sending your replacement pair to you within Australia.

If you’re overseas, email us and we’ll provide the return instructions and help you arrange your exchange.

Refunds are made to your original payment method.

Sale items are included. Same 30 days, same terms.

To qualify for a change-of-mind return, your sunglasses need to come back:

• unworn and unscratched, with no signs of outdoor wear
• with the ARNÍ case and cleaning cloth included
• in their original packaging

Trying them on indoors is expected and completely fine. Wearing them to the beach for a week is not — at that point they’ve been used, and we can’t resell them.

If something is wrong with your sunglasses

This is separate from change of mind, and the rules are different — in your favour.

If your ARNÍ sunglasses are faulty, damaged on arrival, not what you ordered, or not as described, you may be entitled to a remedy under the Australian Consumer Law.

These rights apply separately from our 30-day change-of-mind policy and are not affected by whether the item was on sale.

If your sunglasses have a problem covered by the Australian Consumer Law, we’ll cover or reimburse reasonable return postage costs as required.

If the problem is a major failure under the Australian Consumer Law, you can choose a full refund or replacement.

If the problem is minor, we’ll provide an appropriate remedy in accordance with the Australian Consumer Law. This will generally involve repairing the sunglasses, although we may choose to replace or refund them where appropriate.

Please email hello@byarni.com with a photo of the issue and your order number so we can assess the problem and arrange the appropriate remedy.

Your rights under the Australian Consumer Law apply regardless of our 30-day change-of-mind policy or 12-month warranty.

Your Australian Consumer Law rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

12-month ARNÍ warranty

Every pair of ARNÍ sunglasses comes with a 12-month warranty from the date of delivery covering manufacturing defects.

This includes manufacturing issues such as:

• faulty hinges
• frame joins separating due to a manufacturing defect
• lens coating failure caused by a manufacturing defect
• lens delamination caused by a manufacturing defect

If a manufacturing defect is covered by our warranty, we’ll repair or replace your pair at no cost to you, including reasonable postage costs.

This warranty is in addition to, and does not replace or limit, your rights under the Australian Consumer Law.

Consumer guarantees under the Australian Consumer Law may continue to apply after the 12-month warranty period where required by law.

What the 12-month warranty does not cover

Our warranty does not cover damage caused by:

• scratches, marks or general wear from everyday use
• being sat on, dropped, stepped on or otherwise accidentally damaged
• excessive heat or prolonged exposure to high temperatures
• chemicals or other substances
• sunscreen or similar products
• leaving your sunglasses in a hot car
• loss or theft

Everyday wear can naturally lead to small scratches or marks on your lenses over time, which isn’t considered a manufacturing defect.

That said, we’re always happy to review your claim fairly and transparently and help where we can.

How to start a return

Email hello@byarni.com with your order number and let us know whether you’d like a refund or exchange. If something is wrong with your sunglasses, please include a photo of the issue.

We’ll reply within 1 business day and tell you exactly what to do next.

Change-of-mind returns

For change-of-mind returns, you are responsible for the return postage cost. We’ll provide the return instructions and address once your return has been approved.

Please wait to hear from us before posting anything back, so we can track your parcel and process your return promptly.

Faulty or incorrect items

If your sunglasses arrived faulty, damaged, incorrect or not as described, please don’t post anything back yet.

Email us a photo first and we’ll assess the issue and arrange the appropriate remedy. Where required under the Australian Consumer Law or our warranty, we’ll cover or reimburse reasonable return postage costs.

Once your return reaches us, we’ll process your refund, repair or replacement within 3 business days where reasonably possible.

Refunds usually appear on your statement within 5–10 business days after we process them, depending on your bank or payment provider.

International exchanges

Swapping for a different style from overseas?

Email us before you post anything.

Because international postage can take time and be expensive, we’ll work with you to find the simplest option. Depending on the circumstances, we may offer an exchange arrangement, a discount on a replacement pair, or a return for a refund.

United States orders

For orders shipped to the United States, we cover applicable import duties and tariffs charged at checkout or otherwise collected by us where applicable.

If you return an item due to a change of mind, return postage and any applicable costs associated with the return are the customer’s responsibility.

European Union orders

If your order is shipped into the European Union, you may have a statutory right to cancel your purchase within 14 days of delivery without giving a reason.

Our 30-day change-of-mind policy provides a longer return period, subject to the conditions above.

Where EU consumer law provides rights that differ from or exceed this policy, those rights continue to apply.

Order cancellations

If your order hasn’t shipped yet, email hello@byarni.com and we’ll do our best to cancel it before dispatch.

If your order has already been shipped or handed to the carrier, it can no longer be cancelled and will need to be handled as a return under our 30-day change-of-mind policy, unless the order or product is covered by a different consumer right.

Questions

Email hello@byarni.com

We’re always happy to help